|TYPE OF LABOR||LABOR RATE|
|Telephone Vehicle Diagnosis||** See Notes Below**|
|General / Basic Diagnosis||$195 (Flat Charge)|
|Pre-Purchase / Safety Inspection||$276 (Flat Charge)|
|Electrical / Wiring Diagnosis||$174 / Hr (3 Hour Minimum)|
|Normal Maintenance / Repairs / Upgrades||$129 / Hr (Maint.) | $174 / Hr (Repair) | $184 / Hr (Aftermarket)|
|Normal Repairs / Upgrades (Customer Supplied Parts)||$219 / Hr|
Telephone Vehicle Diagnosis: We are always willing to help our customers that may be having problems with items they purchased from Strictly Diesel or may be wondering if a particular item that we sell will help with a problem that they are having. However, due to the workload in our shop and the broad range of issues with modern diesel vehicles, we cannot make our technicians available for telephone vehicle diagnosis.
If you are in the Phoenix area and are having a problem with your vehicle, your best bet is to get your vehicle to our shop so we can properly diagnose the problem. If you are located too far away to bring us your vehicle, we would highly recommend locating a qualified diesel specialist with the proper diagnostic equipment to help you find the problem.
Note: We reserve our telephone technical support and the diagnostic time for our customers that have purchased products from us. If you purchased a product from eBay, Craigs List, or one of our competitors and are expecting us to give you free technical support because they won’t…think again! Please contact the manufacturer of the product or the original seller for help with your product issues.
General / Basic Diagnosis: Any vehicle brought to Strictly Diesel with a drivability problem or complaint must first be diagnosed before a repair estimate can be prepared. Our diagnosis fee of $195 covers this process unless significant disassembly is required to identify the source of the problem. If we determine that your vehicle requires additional diagnostic work beyond the scope of the standard diagnosis fee, a Strictly Diesel representative will contact you for approval of the new estimated diagnostic costs before proceeding.
Pre-Purchase / Safety Inspection: We frequently perform pre-purchase vehicle inspections as well as general safety inspections for owners preparing to take long trips. These types of inspections are billed a flat fee of $276. Please be aware that we are not able to disassemble any part of a vehicle during a pre-purchase inspection because the potential purchaser of the vehicle cannot legally authorize such work.
Electrical / Wiring Diagnosis: Due to the amount of time involved in this type of work, Strictly Diesel charges a straight hourly rate for electrical problem diagnosis. The minimum diagnostic charge for this type of work is $522, which covers the first 3 hours of the technician’s time. If we reach the (3) hour point and have not located the problem, you will be informed of what we have checked and given the opportunity to approve further diagnostic time.
Normal Maintenance / Repairs: Unless otherwise noted, most work performed by Strictly Diesel falls under this category. Preventive Maintenance type items will be billed at $129 (per labor hour) and repair work will be billed at $174 (per labor hour). In order to provide a proper repair estimate, we will need to see the vehicle and diagnose the problem(s). We do not perform repairs based on the diagnosis of any other party, and we can’t provide specific work estimates for vehicles we have not seen and diagnosed ourselves.
Aftermarket Upgrades: The labor for aftermarket upgrades is billed at $184 (per labor hour). We can “estimate” the cost for this work by phone, but in some cases, we can’t provide a final quote until we have examined the vehicle and confirmed that the work can be completed for the amount quoted. Some items that can impact the labor cost for aftermarket upgrades include other aftermarket items that have to be removed and reinstalled in order to complete the new installation, extremely large bumpers, lift kits, and tires that make working on the vehicle significantly more cumbersome or time-consuming, etc.
* Normal Repairs / Upgrades (CUSTOMER SUPPLIED PARTS): As a general rule, Strictly Diesel does NOT install CUSTOMER SUPPLIED PARTS. Should we choose to make an exception, a labor rate of $219/hr will be charged for any repairs or installations using CUSTOMER SUPPLIED PARTS. Strictly Diesel warranty ONLY covers “Workmanship” when installing outside parts. The Strictly Diesel 36 Month / 36,000 Mile warranty does NOT apply on ANY parts that were not purchased from Strictly Diesel. Any warranty issues with customer-supplied parts, including any associated labor costs, will be the responsibility of the customer and the company where the parts were purchased.
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